Shipping Policy

Free Canadian Shipping

At Atelier Bacane, we are pleased to offer complimentary shipping on all orders within Canada. Our commitment to exceptional service extends to ensuring your handcrafted jewelry reaches you safely and promptly.

• Free shipping on all Canadian orders
• No minimum purchase required
• Shipped from Ottawa, Ontario
• Delivery via Canada Post

Delivery Times

We process all orders with care and attention to detail. Here's what you can expect:

• Order processing: 1-2 business days
• Standard delivery: 3-7 business days
• Processing Monday through Friday
• Local pickup available at our Ottawa studio

International Shipping

We offer international shipping to select countries. International shipping rates and delivery times vary by destination:

• United States: 5-10 business days
• Europe: 7-14 business days
• Asia Pacific: 10-21 business days

International customers are responsible for any customs duties, taxes, and import fees that may apply.

Order Tracking

Stay informed about your order's journey:

• Tracking number provided via email
• Real-time tracking updates
• Delivery notifications

Shipping Insurance

All shipments include insurance coverage:

• Full value insurance on all orders
• Protection against loss or damage
• Secure packaging for safe delivery

Contact Us

For shipping inquiries, please contact us:

• 349 Daly Ave, Ottawa, ON K1N 6G8, Canada
• +1 (613) 842-2294
• ask@atelierbacane.com